Terms to use
Effective Date: 26/10/2024
These Terms of Use (“Terms”) constitute a legally binding agreement between Core Pilates Studio (“we,” “us,” or “our”) and users (“you,” “your,” or “user”) regarding your access to and use of the Core Pilates Studio mobile application, website, and related services (collectively, the “Services”). By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately discontinue use.
Contact Information
Core Pilates Studio62/1, 80 Feet Road, Near MS Ramaiah Hospital, Opp. Max Showroom,Ashwath Nagar, R.M.V. 2nd Stage, Bengaluru - 560094
Email: info@corepilates.fit
Phone: +91 9964179555
Eligibility and Registration
2.1 Age Requirements:
The Services are intended for individuals 16 years of age or older.If a minor under 18 uses the Services, their participation must be supervised by a parent or legal guardian, who assumes full responsibility..
2.2 Account Registration:
Users must provide accurate, complete, and up-to-date information during the registration process.You agree to maintain the confidentiality of your login credentials and are fully responsible for all activities under your account.
2.3 Medical Fitness:
Users are required to disclose any pre-existing health conditions that may impact their participation in Pilates classes.We recommend consulting with your physician before engaging in any new fitness program to ensure you are physically fit to participate.
Scope of Services
3.1 Personal Use: Our Services, including Pilates classes, schedules, and related content, are intended for personal use only. Unauthorized commercial exploitation is prohibited.
3.2 Class Types Offered:
We offer private, semi-private, and group Pilates sessions.Sessions are delivered both in-person and through virtual platforms where applicable.
3.3 Equipment Usage:
Users will be trained on how to properly use Pilates equipment, such as reformers, Cadillac machines, and other props.It is the responsibility of each participant to adhere to safety guidelines provided during sessions.
Using the Mobile App and Website
4.1 Account Creation:
Download the Core Pilates Studio app from the Apple App Store or Google Play Store.Users may register using their email ID, phone number, or social media accounts.
4.2 Booking Classes:
Browse available classes via the “Schedule” section.Use the “Book Now” feature to reserve a spot. Bookings are confirmed via in-app notifications or email.Users can waitlist themselves for fully booked sessions. If a spot opens, you will be notified to confirm participation.
4.3 Memberships and Class Passes:
Purchase class passes or membership plans from the “Memberships” section.Options include single sessions, multi-class passes, monthly memberships, and trial packages.Membership benefits, such as discounts or complimentary sessions, will be displayed under your profile.
4.4 Payment Methods and Invoicing:
We accept credit cards, debit cards, UPI, net banking, and digital wallets.Payments are processed securely through third-party payment gateways.Users will receive digital receipts via email for all transactions.
4.5 Class Reminders and Cancellations:
Automatic reminders are sent via push notifications, SMS, or email for scheduled sessions.Cancellations must be made through the “My Bookings” section.Late cancellations (within 2 hours of class time) or no-shows may incur penalties or session forfeiture.
4.6 Tracking Progress and Usage:
Users can track attendance, remaining class credits, and membership validity under the “My Progress” section.
4.7 Support and Feedback:
for technical issues or inquiries, access the "Help & Support" section or email info@corepilates.fit.Membership, Pricing, and Renewal
5.1 Non-Refundable Payments:
All payments, including membership fees, class passes, and add-ons, are non-refundable.
5.2 Auto-Renewal:
Certain subscription plans may renew automatically. Users will be notified prior to renewal, and you may opt-out at any time.
5.3 Promotional Offers:
Discounts, promotional packages, and limited-time offers are subject to specific terms and may not be combined.Cancellations, Refunds, and No-Show Policy
6.1 Cancellation Policy:
Users must cancel a session at least 2 hours before the scheduled time to avoid forfeiture of that session.
6.2 Refund Policy:
Refunds are only issued in cases of non-delivery of services or technical errors that prevent access to paid session
6.3 No-Show Penalties:
If a user repeatedly misses classes without prior notice, the account may be temporarily suspended.
Intellectual Property and Content Use
7.1 Ownership:
All content provided through the Services, including videos, graphics, software, and documentation, is the exclusive property of Core Pilates Studio and is protected under copyright and trademark laws.
7.2 Prohibited Uses:
You may not reproduce, distribute, modify, or exploit any content for commercial purposes without our express written permission.
Code of Conduct
8.1 Behavioral Guidelines:
Users must conduct themselves respectfully toward other participants and instructors.Disruptive behavior, including the use of offensive language or harassment, will not be tolerated.
8.2 Compliance with Studio Policies:
Users must follow all safety guidelines and equipment protocols during sessions.
Health Disclaimer
9.1 Assumption of Risk:
Participation in Pilates and physical activities involves inherent risks, including injury. Users voluntarily assume these risks by engaging in our Services.
9.2 Limited Liability:
Core Pilates Studio and its instructors are not responsible for injuries, except where caused by gross negligence or willful misconduct.
Limitation of Liability
10.1 No Warranties:
The Services are provided on an “as-is” and “as-available” basis, without warranties of any kind, express or implied.
10.2 Exclusion of Liability:
Core Pilates Studio shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Services.
Privacy and Data Protection
11.1 Data Collection:
Your personal data will be collected, processed, and stored in accordance with our Privacy Policy.
11.2 Data Security:
We implement reasonable safeguards to protect your personal information from unauthorized access or misuse.
12.Restrictions on Use
You agree not to:Use the Services for illegal activities or in violation of any laws.Resell or share your membership benefits without authorization.Use bots or automated tools to access the app or extract data.Distribute malware or viruses that could disrupt the app’s operations.Impersonate other users or misrepresent your identity.Violation of these restrictions may result in account suspension or termination.
Termination of Services
13.1 Termination by Us:
We reserve the right to terminate or suspend your account for any violation of these Terms or at our discretion.
13.2 Effect of Termination:
Upon termination, your access to the Services will cease, and no refunds will be issued for unused sessions or memberships.
Amendments to the Terms
We may revise these Terms from time to time. Users will be notified of significant changes via email or in-app notifications. Continued use of the Services after modifications implies acceptance of the revised Terms.
Governing Law and Dispute Resolution
These Terms are governed by the laws of India.
Any disputes arising from these Terms will be resolved exclusively in the courts of Bengaluru, Karnataka.
Contact Us
If you have any questions regarding these Terms,
please contact us:
Core Pilates Studio
62/1, 80 Feet Road, Near MS Ramaiah Hospital Opp. Max Showroom,Ashwath Nagar, R.M.V. 2nd Stage, Bengaluru - 560094
Email: info@corepilates.fit
Phone: +91 9964179555
This document constitutes the entire agreement between you and Core Pilates Studio regarding your use of the Services. Any failure by us to enforce a provision of these Terms shall not constitute a waiver of that provision.
